The information that you provide: our store keeps a record of your purchasing addresses (shipping, billing, and e-mail). We do not keep your credit card on file without a written request from you sent by mail not fax, and also confirmed by a phone call. Our site is certified and secured by a separate outside company.
Credit card transactions are handled by Bank of America. We ask for your e-mail address for confirmation and return information only. Also, we do not and will not sell, loan, or trade your personal information. We will not contact you with suggestions for buying or selling from another business.
The information that you provided to us is still your information and not ours. I want to again THANK YOU for purchasing our quality products and for your time.
Any problems or questions can be resolved by calling 1-734.351.5365
REFUND
Refunds are handled on a case-by-case basis. Please call 1-734.351.5365 for a customer service representative about any refund. in addition, you can use our contact form today.
SHIPPING POLICY
We offer a $30 flat rate shipping on orders less than 50 pounds and provided they are not considered oversize. On orders that are over 50 pounds and or oversize, we will call you to determine the most cost-effective shipping for you. Shipping and handling times may vary.
RETURNS
There is a 14-day return period from purchase. Damaged products from shipping may be returned in accordance with the claims department of the shipping company. We will work with the shipping company so that you don’t have to.
All other returns MUST HAVE A RETURN AUTHORIZATION NUMBER AND MAYBE SUBJECT TO 15% RESTOCKING FEE.