Refund and Returns Policy

Refund and Returns PolicyThe information that you provide: our store keeps a record of your purchasing addresses (shipping, billing, and e-mail). We do not keep your credit card on file without a written request from you sent by mail, not fax, and also confirmed by a phone call. Our site is certified and secured by a separate outside company.

Credit card transactions are handled by Bank of America. We ask for your e-mail address for confirmation and return information only. Also, we do not and will not sell, loan, or trade your personal information. We will not contact you with suggestions for buying or selling from another business.

The information that you provided to us is still your information and not ours. I want to again THANK YOU for purchasing our quality products and for your time.

Any problems or questions can be resolved by calling 1.734.941.1460

SHIPPING POLICY

Shipping rates vary depending on the location shipping to and the size of the item being shipped.  For orders that are over 50 pounds and/or oversized, we will call you to determine the most cost-effective shipping method. We ship to the continental 48 states only. If you want to be considered for special shipping outside the US please call 734.941.1460. Shipping and handling times may vary.

REFUND

Refunds are handled on a case-by-case basis. Please call 1.734.941.1460 for a customer service representative about any refund. In addition, you can use our contact form today.

RETURNS 

At SouthPOINTE Radiator, we recognize that there are occasions when a product may need to be returned, whether due to being unnecessary, ordered incorrectly, arriving damaged, or being defective under warranty. We are committed to assisting you, our valued customer. To ensure a seamless return process, please keep the following points in mind and follow the outlined steps.

Please read ALL of the following information carefully before beginning a return.
  • SouthPOINTE accepts resalable returns on products in new condition within 15 days from the date of sale. Returns will not be accepted on products that have been used, missing their serial number, were special-built items, or product returned without prior authorization.  Credit will be denied altogether if items are damaged.
  • Returns will not be accepted without an RGA number (Return Goods Authorization). RGA numbers should be put on the label or on a piece of paper taped to the box. DO NOT write the RGA number directly on the box, as this will result in a re-box fee of $50 per item.
  • SouthPOINTE Radiator does not accept returns of discontinued or obsolete products.
  • The customer will be responsible for all freight charges, drop ship fees, and ancillary charges incurred at the time of the original transaction.
    • Freight will be charged on all replacement orders.
    • Drop Ship Fees will not be reimbursed
    • Convenience Fees charged for credit card payments are not refundable, as these are fees passed along by merchant services.
  • Repackaging Fees will be incurred for all products returned where the package is not in sellable condition. Repackaging Fee rate of $50 each package.
  • A return to stock fee of 20% of the product’s original cost will be deducted from the credit issued on all returned items.
  • SouthPOINTE Radiator is not responsible for returned parts damaged in shipping or products returned without an RGA number
  • SouthPOINTE Radiator manufactures items that are built to order and built to order parts that were manufactured for shipment will not be accepted for return.

To request an RGA number, call Customer Service at 734.941.1460 or email [email protected] with the following information:

  • For Return To Stock Items: (new, unused, undamaged product)
    1. Company Name / Account Number
    2. Location
    3. Part Number(s)
    4. Return PO ( if applicable)
    5. Contact Name, Email, Phone Number
    6. Copy of Original Invoice
    7. Shipping Details (how you are returning the unit)
  • For Warranty or Damaged Returns
    1. Company Name / Account Number
    2. Location
    3. Part Number(s)
    4. Return PO ( if applicable)
    5. Contact Name, Email, Phone Number
    6. Copy of Original Invoice
    7. Photos Required:
      1. Damaged Returns:
        • Photos of the damage to the product
        • Photos of the packaging (all sides)
        • Photos of the shipping label or signed bill of lading
      2. Warranty Returns:
        • Photos of the overall front and back of the product
        • Photos of the failure
        • Photos of the serial number engraved on the product
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